Frequently Asked Questions

Our boots are all hand made to order and are shipped from our manufacturer in Italy. For this reason they will take up to 12 weeks to arrive.

We are happy to place your order on receipt of a 50% deposit. The balance is due before the boot are dispatched. If you would like to spread the payments more than this, then Paypal or Klarna give these options.

Yes, our boots are completely customisable. We have a wide range of leathers to choose from, as well as options on the style of boot, the top, piping, punch detail, laces or no laces. You can make your boots truly unique.

Our custom boots are hand made in a small factory in Italy from the best quality materials and expert craftmanship. Because they are hand made to your measurements, they are fully customisable. Our classic and GP range boots are available in a good selection of leg height, calf width and foot combinations, so they fit a variety of different leg types. The beauty of these boots is not only in the look, they have been made with top quality materials to offer you the same quality as if you had a full made-to-measure boots. Within this range you can chose from soft calfskin, Buffalo and even to have the strongest Carbon Fibre inner leg, for the more demanding use. There is an elastic behind the zip that offers not only more flexibility and comfort but also helps to mould these beautiful boots to your legs.

All boots come with a 6 month warranty period. The warranty period starts from the date the boots are delivered to the customer and is for 6 months regardless of how often they are used. The warranty covers boots for riding only, and boots will not be warranted if they are used for mucking out, washing horses off or walking long distances etc.

We are often asked 'how long will my boots last?' Our answer is simple: it depends how you look after your boots and how you take care of them! Care is an essential part of prolonging the life of all your leather goods, especially your riding boots, as their use is normally harder than your shoes, due to the fact they are subjected to different weather exposure, sweat and dust, for example. Here are some simple - yet vital - steps to help you clean your leather riding boots, leather chaps and ankle boots: 1. Keep your horse riding boots, chaps and ankle boots in tip-top condition by cleaning them regularly - ideally after each use 2. If your riding boots, chaps or ankle boots are muddy, remove the mud with a damp sponge or cloth and let them dry naturally away from strong heat sources (don't leave them next to a radiator) 3. Wait until dry, then clean them using a good leather cream or shoe polish. You can use leather cleaning products commercially available in shoe shops, or in our Leather care and accessories section you'll find good leather care products that have been tried and tested by us 4. After applying the leather cream or polish, wait 5-10 minutes until absorbed and then vigorously brush the boots with a soft brush until they feel smooth and the leather shines. 5. You can keep zips clean by scrubbing them with an old toothbrush or using a compressed air cleaning gun. This will help to avoid the build-up of grease and sweat. 6. To achieve an even shinier effect (like a military style) you can use a wax based polish; we recommend using wax polish occasionally as doing so each time will build up a layer on top of your boots. 7. Store your boots somewhere dry, preferably at room temperature, to help prevent them getting mouldy 8. Change out of your boots after you've ridden so you're not walking around in them or wearing them to turn your horse back out in the field. Remember, riding boots are designed for riding, so only use them for the purpose they are made for 9. Allow your boots to dry naturally after cleaning, rather than using artificial heat to speed up the process. If they are forced to dry too quickly, the leather is more likely to crack.