Shipping & Payment Info

Delivery Schedule

We aim to have your purchase with you as soon as possible. Orders will not be dispatched until payment is received in full.

If we hold your product in stock in our UK show room, we will dispatch it within three working days.

If we have to order your purchase from the manufacturer, please allow a maximum of twelve weeks for delivery. Please allow an additional four weeks around August time when the Italian factory is closed.

You must inform us within two working days of the expected delivery date to you if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company to correct the problem.

We are not responsible for any delays which occur whilst your goods are in transit with courier.

Shipping and Handling

Shipping charges apply for all products order from Equiclass Limited. For customers outside of the UK, shipping charges are applied as specified on the check out page. Customers outside of the UK are responsible for any local taxes and / or duties incurred.

Returns

You may return your order for an exchange or refund within the cancellation period explained above provided the goods are returned in a resaleable condition and not damaged as a result of you handling them (Condition will be confirmed by Equiclass Limited upon receipt). If the goods are returned to us in a damaged state, we reserve the right to deduct an appropriate amount from any amount we are to refund to you. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and within 30 days of you receiving them.

It is your responsibility to pay the postage costs for any items returned to Equiclass Limited. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us unless you have a proof of postage / receipt. In the event of a lost parcel, you as the sender are responsible for processing a claim.

In the case of faulty goods, or goods which have been sent incorrectly, we will refund your reasonable return postage costs.

Please note bespoke products, such as made to measure boots are not returnable and are not valid for refunds or exchanges unless they are damaged or faulty.

Refunds

All refunds will be processed via your original method of payment for the price of the goods.

Warranty

Our manufacturers take great pride in the design and craftsmanship of all their products. Only the very best raw materials are used to the highest manufacturing standards.

All products come with a six-month warranty* against defects in materials and workmanship. The warranty commences on receipt of the product by the customer. Only products purchased directly from Equiclass Limited are covered under this warranty. Customers are responsible to return the product to Equiclass Limited at their own cost and within the warranty period.

Please allow up to ten weeks for warranty repairs to be completed and the product to be returned to you. The reason for this timescale is to allow for the product to be returned to our overseas manufacturer.

The warranty does NOT apply to ordinary wear and tear or to damage resulting from abuse, improper maintenance or lack of maintenance, negligence, improper repair, and alteration, or if the product is used other than in the manner it is to be intended to be.

All products must be returned to Equiclass Limited in a clean condition accompanied with a completed returns form which is available upon request. Any product returned not meeting these requirements will be returned to you.

*The six month warranty expires at the end of the six month period and is not subject to how often the product has been used in that time period.

Damaged or Faulty Goods

Equiclass Limited quality check all items before dispatch. However, should you receive a product that you feel is damaged or faulty please contact Equiclass Limited via email within seven days of receipt and we will investigate further.